free shipping this Week On order over 500 £
447479452750 bigfriendlycostdistribution@gmail.com
free shipping this Week On order over 500 £

Terms of service

Big Friendly Cost Distribution provides online retail services through our Shopify store, offering customers access to products supplied for personal and business use.

Our services include:

  • Online ordering and payment processing through our website.

  • Product supply and distribution.

  • Order processing and dispatch services.

  • Customer support regarding purchases, deliveries, and product enquiries.

  • Handling returns and refunds in accordance with applicable UK consumer protection laws.

We aim to provide accurate product information, reliable service, and a smooth shopping experience for all customers.

Terms & Conditions

1. General Terms

By accessing and using this website, you agree to these Terms & Conditions. These terms apply to all purchases made through Big Friendly Cost Distribution.

We reserve the right to update these terms at any time. Any changes will be published on this page.

2. Ordering Products

When you place an order through our website:

  • You agree that all information provided is accurate and complete.

  • Orders are subject to product availability.

  • We reserve the right to refuse or cancel an order where necessary, including situations involving incorrect pricing, stock issues, or suspected fraudulent activity.

An order confirmation will be sent once your purchase has been received.

3. Pricing and Payment

  • All prices displayed on our website are shown in GBP (£).

  • VAT is applied where required under UK VAT regulations.

  • Payment must be completed before orders are processed.

  • We accept payment methods made available through Shopify checkout.

We reserve the right to correct pricing errors before completing an order.

4. Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on:

  • Product availability

  • Delivery location

  • Courier delays

  • Circumstances outside our control

Customers are responsible for providing accurate delivery details. We cannot be responsible for delays caused by incorrect address information.

5. Returns and Refunds

Customers may have the right to cancel orders and return products under UK consumer protection laws.

To request a return:

  • Contact us at bigfriendlycostdistribution@gmail.com.

  • Provide your order details and reason for return.

  • Wait for return instructions before sending items back.

Products must generally be returned unused, in original condition, and with original packaging where applicable.

Refunds will be processed after returned goods have been received and inspected.

Certain products may not be eligible for return where legally exempt, including items that are personalised, perishable, or sealed goods that cannot be returned for health or hygiene reasons once opened.

6. Damaged or Incorrect Items

If you receive an item that is damaged, faulty, or incorrect, please contact us as soon as possible with:

  • Your order number

  • Details of the issue

  • Supporting photographs where applicable

We will review the issue and provide an appropriate solution.

7. Customer Responsibilities

Customers agree to:

  • Provide accurate personal and delivery information.

  • Use the website lawfully.

  • Not misuse the website or attempt fraudulent transactions.

8. Website Content

We make reasonable efforts to ensure product descriptions, images, and information are accurate. However, slight variations may occur due to product updates, supplier changes, or screen settings.

9. Privacy

Customer information is handled in accordance with our Privacy Policy. We only collect and use personal information necessary to process orders, provide customer support, and improve our services.

10. Limitation of Liability

Big Friendly Cost Distribution will not be liable for losses caused by circumstances outside our reasonable control, including delivery delays, courier disruptions, or technical issues.

Nothing in these terms affects your statutory rights as a consumer under UK law.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be handled under the jurisdiction of the courts of England and Wales.

Contact Us

For questions about orders, services, or these Terms & Conditions:

Big Friendly Cost Distribution
Unit 17 Forest Business Park
Argall Avenue
London
E10 7FB
United Kingdom

Phone: +44 7479 452750
Email: bigfriendlycostdistribution@gmail.com