free shipping this Week On order over 500 £
447479452750 bigfriendlycostdistribution@gmail.com
free shipping this Week On order over 500 £

Shipping policy

Shipping Policy

Last Updated: September 2026

Shipping Information

At Big Friendly Cost Distribution, we aim to provide reliable and efficient delivery services for all orders placed through our online store.

We carefully process, pack, and dispatch orders to ensure they reach customers safely and within the expected delivery timeframe.

Order Processing Times

  • Orders are usually processed within 1–3 working days after payment confirmation.

  • Orders placed on weekends or UK public holidays will be processed on the next working day.

  • Processing times may vary during busy periods, promotional events, or circumstances outside our control.

Once your order has been dispatched, you will receive any available delivery confirmation or tracking information.

Delivery Times

Delivery times depend on the shipping option selected at checkout and the delivery destination.

Estimated delivery times:

  • UK Standard Delivery: 2–5 working days after dispatch.

  • UK Express Delivery (where available): 1–2 working days after dispatch.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to courier services, weather conditions, peak periods, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated based on:

  • Order size and weight.

  • Delivery location.

  • Shipping method selected at checkout.

The applicable shipping cost will be displayed before completing your purchase.

Tracking Your Order

Where tracking is available, tracking details will be provided after your order has been dispatched.

Customers are responsible for ensuring that delivery information provided during checkout is correct.

Delivery Address

Please check your delivery address carefully before completing your order.

Big Friendly Cost Distribution cannot be held responsible for:

  • Incorrect or incomplete addresses provided by customers.

  • Failed deliveries caused by incorrect contact details.

  • Delays caused by customers being unavailable to receive deliveries.

Missing or Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

Email: bigfriendlycostdistribution@gmail.com
Phone: +44 7479 452750

Please include:

  • Your order number.

  • Customer name.

  • Delivery address.

  • Any tracking information available.

We will investigate the issue and assist where possible.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible after delivery.

Please provide:

  • Your order number.

  • A description of the damage.

  • Photographs of the packaging and product where applicable.

We will review the issue and work with you to provide an appropriate solution.

International Shipping

At this time, international shipping availability may vary. Any available international delivery options and charges will be displayed at checkout.

Customers are responsible for any customs charges, import duties, or taxes that may apply to international orders.

Contact Us

Big Friendly Cost Distribution
Unit 17 Forest Business Park
Argall Avenue
London
E10 7FB
United Kingdom

Phone: +44 7479 452750
Email: bigfriendlycostdistribution@gmail.com